Surface Network Adapter Issues

Posted By admin On 03/06/19

Microsoft Surface USB to Ethernet Adapter PXE model issues. Both are Microsoft Surface adapters just can't find why one works and the other doesn't. Having similar problems with Surface Ethernet Adapter model 1821, Windows 10 1607 ADK. Even after adding in the latest Surface Ethernet Adapter drivers into the SCCM drivers database. May 17, 2018 - A common fix I have found is to uninstall the malfunctioning network adapter then reboot and let Windows re-detect and reinstall it upon startup.

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The Surface Pro 3 is an impressive device. The king of fighters 97 download. In my full review, I gave much personal praise for the all-in-one hybrid computer, though, like all things, there is room for improvement. One bug that I've seen a handful of times is being acknowledged by Microsoft now in their support forums.

Surface

The problem in question arises when the Surface Pro 3 wakes up from sleep. In rare circumstances, the Wi-Fi and network connections driver are missing after the low power state using InstantGo (previously known as Connected Standby). The problem is easily solved by restarting the Surface, which takes only around five seconds, but it can be irritating and inconvenient.

Some users have had mixed success with downgrading and manually reinstalling the Marvel Wi-Fi driver that refreshed in the June update. Another user suggests altering the power plan by changing the wireless adapter power settings to max performance.

Putting aside temporary fixes, Microsoft support staff Josh_F is taking note of all the complaints:

'Thanks for sharing your experiences. If I understand correctly, after your devices sleep for any amount of time the network and possibly the Bluetooth devices no longer appear in Device Manager and this results in no network connectivity, etc.Your feedback, including suggested workarounds (successful or otherwise) has been shared. We are working to address this and will have an update available soon.'

The most difficult bugs are those that cannot be systemically reproduced, and that is the case here. Although I have seen this happen, even before the June update, it is a rare incident. That makes reporting and fixing such a problem a little trickier. However, it does look like the power saver settings for Wi-Fi may be too aggressive for the Surface Pro 3, resulting in the disappearing network.

A related connectivity problem arises when the Surface Pro 3 is on battery and the Wi-Fi gets throttled to just 6 Mbps, a far cry from the max speeds the hardware is capable of achieving. In that case too, Microsoft is recognizing the problem:

'Thank you for sharing your experiences while connecting to 802.11ac access points. We are working to resolve bandwidth limitations associated to certain access points.'

There's no time frame for said fixes, although next week is 'Patch Tuesday' and the Surface Pro 3 is expected to get a new firmware or driver update at that time. It is not clear if Microsoft can attenuate the problem in time though they are apparently now working on finding a solution.

Over the weekend, Ed Bott from ZDNet brought up these issues in his influential column, perhaps catching Microsoft's attention.

Source: Microsoft Support Forums 1, 2

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Although Surface devices are typically automatically updated with the latest device drivers and firmware via Windows Update, sometimes it's necessary to download and install updates manually, such as during a Windows deployment. Pirates of the caribbean 2 online free.

Downloading MSI files

Surface Pro 3 Network Adapter Issues

To download MSI files, refer to the following Microsoft Support page:

  • Download drivers and firmware for Surface
    Installation files for administrative tools, drivers for accessories, and updates for Windows are also available for some devices.

Deploying MSI files

Driver and firmware updates for Surface devices containing all required cumulative updates are packaged in separate MSI files for specific versions of Windows 10. In the name of each of these files you will find a Windows build number, this number indicates the minimum supported build required to install the drivers and firmware contained within. Refer to Windows 10 release information for a list of the build numbers for each version. For example, to install the drivers contained in SurfacePro6_Win10_16299_1900307_0.msi file you must have Windows 10 Fall Creators Update version 1709, or newer installed on your Surface Pro 6.

Surface MSI naming convention

Each .MSI file is named in accordance with a formula that begins with the product and Windows release information, followed by the Windows build number and version number, and ending with the revision of version number. SurfacePro6_Win10_16299_1900307_0.msi is classified as follows:

Example:SurfacePro6_Win10_16299_1900307_0.msi :

ProductWindows releaseBuildVersionRevision of version
SurfacePro6Win101629919003070
Indicates key date and sequence informationIndicates release history of the MSI file
19: Signifies the year (2019)
003: Signifies that it’s the third release of 2019
07: Signifies the product version number. (Surface Pro 6 is officially the seventh version of Surface Pro.)
0: Signifies it's the first release of version 1900307 and has not been re-released for any reason.

Look to the version number to determine the latest files that contain the most recent security updates. For example, you might need to install the newest file from the following list:

  • SurfacePro6_Win10_16299_1900307_0.msi
  • SurfacePro6_Win10_17134_1808507_3.msi
  • SurfacePro6_Win10_17763_1808707_3.msi

The first file — SurfacePro6_Win10_16299_1900307_0.msi — is the newest because its VERSION field has the newest build in 2019; the other files are from 2018.

Surface Pro Wireless Adapter Missing

Supported devices

Downloadable MSI files are available for Surface devices from Surface Pro 2 and later.

[!NOTE]There are no downloadable firmware or driver updates available for Surface devices with Windows RT, including Surface RT and Surface 2. Updates can only be applied using Windows Update.

For more information about deploying Surface drivers and firmware, refer to:

  • Manage Surface driver and firmware updates.

  • Microsoft Surface support for business.